CNI Email Processor

Email Feed

Last sync: —

Time	Subject	Cat.	Confidence	Affinity	Score	Customers	Status
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Sending Mode

Toggle between Training (no emails sent) and Production (live sending)

Training Mode

Confidence Threshold

Emails below this score are held for manual review

0.50 1.00

0.85

Primary AI Model

Model used for initial email parsing

Fallback Threshold

Below this confidence, retry with fallback model (Sonnet)

0.30 0.80

0.60

Memory Bank Top N

Number of Memory Bank entries injected into AI prompt

Notification Source Email

FROM address for customer notification emails

Email Branding

editor only

Customize the look and feel of outgoing customer notification emails

Company Logo

Click to upload or drag and drop
PNG or JPG, max 200×50px recommended

Primary Color (header & footer)

Secondary Color (body background)

Font Family

Footer Text

Footer Link (optional)

Live Preview

CNI Network Notification

Maintenance Alert — Medium Urgency

Scheduled maintenance on circuit CHCGIL.LIMAOH.ELINE.00003490 affecting CDE Lightband service.

✓ Redundancy Active — No Service Impact Expected

Recommended Action: No action required. Traffic rerouted via redundant path.

YourTV Now — Powered by Minerva Networks

Alias Manager

Map alternative names to known prefixes for improved AI matching

Prefix	Customer Name	Aliases	Actions
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Data Sync

Last sync: —

Volume Over Time

Category Distribution

Average Confidence Trend

Status Breakdown

Email Detail —